Yes, to log in on our website you use the same log in detail you would use on the app. The website does not allow you to stop an open parking session. You can pay for parking but you need to have an end time. You can also edit or delete details on your account.
Still can’t find your answer? Send your question to us via email support@parkmate.co.nz .
Some of our sites have a 4 weekly Product which once paid for will cover your selected rego in the selected car park for 4 weeks. This is not offered at every site. Refer to the ‘More Options; section in our ‘How it Works’ tab for instructions on how to find a 4 Weekly Product.
Send an email with the details to support@parkmate.co.nz and we can help you out.
Don’t panic! The app calculates the best rate for your parking. If you stop your session within the perimeters for all day or Earlybird parking, you will only be charged the all day/Earlybird rate.
You will not be able to start another parking session until the failed payment has gone through successfully.
If you are unsure as to why a payment has failed or it continues to fail after you have tried to sort it, let us know and we can look into it for you.
ParkMate is the smartest and easiest way for you to pay for your parking. Using your phone's GPS and Google Maps, ParkMate allows you to easily find a car park or select the car park you are in.
ParkMate brings you over 300 car parks around the country and growing, from operators like Wilson Parking, Hastings and Napier City Councils, plus others.
ParkMate has been developed with the end user in mind to keep the App simple to use. This has been achieved by using client and staff feedback with continuous reviews of the App's offerings.
