How do I delete my credit/debit card off of my account if it is the only card registered?

You are not able to do this through the app but you can by logging in to your account on our website

( https://myaccount.parkmate.co.nz/ ).

Alternatively, you can contact our Support Team and they can delete any card details from our system.

Can I log onto my ParkMate account though your website?

Yes, to log in on our website you use the same log in detail you would use on the app. The website does not allow you to stop an open parking session. You can pay for parking but you need to have an end time. You can also edit or delete details on your account.

Still can’t find your answer? Send your question to us via email support@parkmate.co.nz .

Does ParkMate have a monthly payment option?

Some of our sites have a 4 weekly Product which once paid for will cover your selected rego in the selected car park for 4 weeks. This is not offered at every site. Refer to the ‘More Options; section in our ‘How it Works’ tab for instructions on how to find a 4 Weekly Product.

I forgot to stop my session and have been overcharged. What do I do?

Send an email with the details to support@parkmate.co.nz and we can help you out. 

I started a casual session instead of an all-day/Early bird session, I don’t want to be charged by the hour!

Don’t panic! The app calculates the best rate for your parking. If you stop your session within the perimeters for all day or Earlybird parking, you will only be charged the all day/Earlybird rate.