Frequently Asked Questions: Host


How do I list a Car Park or Park Space?

  • First, select the Host Park icon on the bottom menu bar of the ParkMate app. Follow the prompts and
    detail your car park specifics.

  • Once completed, a ParkMate specialist will be in touch to let you know it has been approved or ask for
    more information if required. This may take up to 48 hours to be actioned.

Does it cost to list a site?

  • Nope, this is free! It does not cost anything to list a site on HostPark. There is also no minimum term
    contracts and you can cancel at any time.

I can’t see the Host Park icon on the bottom menu?

  • You may not have the Host Park service switched on! To change this simply tap the Options icon on the
    bottom menu, then head to Update Account Details and switch the Show Host Parking toggle on. Then
    don’t forget to tap the blue Update Account Details button before you leave the screen.

Why has my site not been approved?

  • If your parking space has not been approved, a ParkMate team member will be in contact within the 48 hour period to let you know the outcome based on our vetting process.

  • If it’s been 48 hours and it has still not been approved, please contact us on hostpark@parkmate.co.nz.

I have multiple sites. How many sites am I allowed to list?

  • Feel free to list as many sites as you like. There is no restriction on the number of sites which can be listed through Host Park.

  • The ParkMate team can also offer a managed service for your listings. Flick us an email at hostpark@parkmate.co.nz for more information. We are happy to help!

I have multiple bays, will ParkMate come and provide Signage for my site?

  • This may be part of our managed service for your listings. Flick us an email at hostpark@parkmate.co.nz for more information.

  • Otherwise we offer the option during the car park set up process of sending signage upon your request.

Will I receive any signage even if I have only listed 1 bay?

  • Yes you can, it is up to you. You can make this request during the signup process or email us at hostpark@parkmate.co.nz.

What options of enforcement does Host Park provide?

  • We do have an option to provide Enforcement Services through our managed services. Flick us an email at hostpark@parkmate.co.nz for more information.

What details of the user renting my bay am I able to view?

  • As a Host you will be able to view the parker’s registration and first name. There is also a chat function which you and the user will be able to communicate on.

  • Please bear in mind we monitor these chats and are also able to help at any stage.

What is your vetting process?

  • Each ParkMate user must agree to our terms and conditions prior to listing being approved.

  • A ParkMate specialist will review each parking space listed by you. This will ensure each bay on Host Park is legit and includes clear and concise details. Please refer to the terms and conditions for further details.

How much should I list my site for?

  • This is completely up to you, we would suggest having a browse at other sites in your surrounding area to get an idea.

When and how will I get paid for my listed site on Host Park?

  • Payments will be settled on the 15th of each month in arrears, or on the next business day if the 15th falls on a weekend or public holiday. Any issues with your payment please email us at hostpark@parkmate.co.nz. The amount will be less ParkMate’s service fees.

  • The parking revenue from your site will be settled into your nominated bank account which you have registered upon sign up. Please make sure these details are up to date so you can get paid!

There is someone parked in my site illegally. What should I do?

  • If enforcement is required for your site, please flick us an email at hostpark@parkmate.co.nz . Please refer to the terms and conditions for more information.

Someone has booked out my bay, however, has parked over the specified timeframe. What should I do?

  • We recommend messaging the user and reminding them of the time restrictions at the site. However, if you get no response from the user, please feel free to contact the ParkMate team at hostpark@parkmate.co.nz or call 09 375 5056.

Who is liable for theft and damages on my site?

  • These are part of the hosts responsibilities which are outlined in the terms and conditions.


Frequently Asked Questions: Customer


What if I am unable to access my vehicle at a Host Site?

  • The best option is to message the host via the chat function. If you’re unable to get in contact with the host, send us an email at support@parkmate.co.nz and we will do our best to help or contact the host on your behalf.

My Vehicle has been towed or broken into?

  • The best option is to message the host via the chat function. If you’re unable to get in contact with the host, send us an email at support@parkmate.co.nz and we will do our best to help or contact the host on your behalf.

Someone is in my reserved bay that I have booked?

  • The best option is to message the host via the chat function. If you’re unable to get in contact with the host, send us an email at support@parkmate.co.nz and we will do our best to help or contact the host on your behalf.

My Session has run longer than intended, I forgot to stop my parking session?

  • Please be aware that it is your responsibility to end your parking session when you leave the site. To help remind you that you have an active session, turn on your notifications on the app in the account settings under options and your mobile settings.

  • If you’re requesting a refund, contact us at support@parkmate.co.nz and we will be in touch within 2 working days.

  • To help us find you within the system, could you please include your email address which is registered to your ParkMate account (if sending off another email) and registration number.

The site is physically empty, however, it is displaying as unavailable in the App?

  • This may occur more often at our more popular HostPark sites. This is because the free bays on this site are either reserved bays or have been pre-booked.

  • Please do not park in these vacant bays without booking a session first otherwise you may be towed or issued a breach notice.

The Space in which I normally park has now disappeared - Why?

  • The host of the site can remove their site whenever they choose or another user may have booked this bay. Please always check the site is active.

What if ParkMate does not have a site where I need to park?

  • Send us a message at support@parkmate.co.nz and let us know the area or specific location in which you’d like the ParkMate team to consider!

Why did ParkMate charge me a an extra $0.50c on top of my parking?

  • This is an electronic transaction fee which is charged on every transaction. This is paid by the customer at the time of the transaction.

Why is there a charge of $0.01c on my credit card statement?

  • This is for testing your payment method and will be refunded within 3 working days.

Should you have any issues, questions or suggestions, you can contact us by email at hostpark@parkmate.co.nz.