How To Get ParkMate:

Download the ParkMate app by clicking the icon for your chosen app store.

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Apple Store Logo PM version-01.png

Sign Up Screen

After ParkMate has been installed to your device, the home screen will appear when the app is opened. If you have registered for ParkMate before, you can simply use your existing username and password and sign In. Otherwise you can click on sign up and complete the registration process through ParkMate.

The registration will require you to provide an active email address, register your mobile number, license plate and register a valid credit card.

 

Start Screen

This is the home screen which will appear when you log in. If both buttons show as unavailable it is because no car park has been selected through the ‘Please choose your carpark’ section at the top of the screen. Once you click this you will have the option to search car parks through the ‘List’ or ‘Map’ view.

When several car parks are close together or there are tall buildings which may affect the accuracy of the GPS function, the App may list a site different to the one you are in.

Earlybird Parking start

Note: The Earlybird parking Start button will only be available if the product is available at the time in that car park. If the Earlybird button does not show there will likely be All Day, Night or Weekend parking in its place displayed on the button.

 Casual Parking Start

For casual parking, simply ensure you are in the correct car park and you are using the same registration number (or tap on it to change) and hit ‘Start My Parking’ (green button) then confirm.


Map Screen

If the map button is selected, Google maps is displayed with all available locations. By tapping on a site marker, the app will display the name of the car park and allow you to select it if correct or exit to find another.

Below the car park name, there is a view pricing link, if pressed this will display the rate's information relevant to the car park selected.

 List View

When searching a car park next to ‘map there is a ‘list’ option. This will show car parks near you in list form and gives you the options of scrolling by region too.

You can select ‘View Pricing and Information’ under the car park name to take you to more options.


Pricing

You can view prices for each car park by selecting either ‘View Pricing and Information’ or ‘$ Pricing’ when searching in the list view or selecting a pin point on the map in map view.


Confirmation Screen

The confirmation screen will appear once you have selected either the blue or green button. You can either click on ‘Back’ to exit or hit ‘Confirm and Start Parking’ to proceed and start your parking.

Please note: This step must be taken for your parking session to activate. If you cannot see a green “Confirm and Start Parking’ button try scrolling down, some device screens are too small for all the information to be displayed.


Timer Screen

A timer will appear when you have a session active. For Casual parking sessions (green button) the timer will be counting up. For Earlybird and other blue button sessions the timer will be counting down.

This screen also shows other details about your parking session, location, how often you will receive notifications about this session, payment method, rego, and any promo code (if used).

Payment Successful

For casual parking, after ‘stop my parking’ has been pushed, the confirmation screen appears confirming the parking session has ended and confirming the amount your credit card will be charged. For blue button sessions this screen will pop up as soon as payment is made.


More Options

More options will automatically show at a car park if the car park has other products available to choose from, like 24 hours and 4 Week Product. You can select the desired option and use the back arrow on the top left corner to land back at the home screen to continue the process of selecting and paying for your prepaid product parking.


Multiple Sessions

ParkMate allows you to have multiple blue button sessions running. You can view your running sessions, on the sessions tab. This area allows you to view your long-term sessions to see how long you have remaining at a site.

You can only have one casual session running at any one time and the casual session has been described above. If the timer is not displayed you can select the casual session identified with the arrow within the session list on the session screen. This opens the timer and allows you to stop the session or view the length of stay you have been at the site.


Promotional Codes

A promo code can be added directly from the home screen through the promo code area below the vehicle registration selector, or can be added and viewed from within the Options tab through the ‘Promotional Codes’.

Enter the promo code supplied into the code field and then select add in the top right-hand corner. If the code you enter has an error e.g. you type the code incorrectly, the promo code will not add. If the code you enter is valid for the current session or car park selected the message will simply be the "promo code has been added".

Once a promo code is entered you can select from the active codes to obtain a discount on your parking. Once selected, use the back button to take you to the home screen. Then select either the blue product button or the green start my parking casual button. The discount will be applied when the payment for your parking has been actioned.

Once a code is added you have the ability to view additional details of the code and depending on the type this will show the value or number of uses left that can be used before expiry. 

Codes ‘not available for this session’ are codes you have but cannot be used for the car park or time selected.

Promo codes can also be added by us to your account, where you will not need to add the code, and the code will show in your available promo code list next time you refresh the promo code selector screen.


Options Tab

The Options tab is found on the bottom right of the app screen. This tab allows you to change the notification/reminder settings. You and choose these for both casual parking and Earlybird/blue button sessions. By default, this is 15 minutes.

You can also update account details such as, name, email, mobile number, password, credit cards and regos.

This tab also contains the Log Out button and a Help section.